Burwell Surgery Newsletter
We hope you all had a Merry Christmas and we wish you a very happy and healthy
New Year. We would like to thank all the patients who have so generously given
us boxes of biscuits, sweets and Christmas goodies. They are very much
appreciated by us all.
We would also like to thank everyone who has completed a patient questionnaire for us. They are used to analyse ways in which we can improve our service to patients. We will let you know the results of the survey when we get them later on this year.
Unfortunately, we are experiencing a much higher level than usual of missed appointments at the surgery. In November there were 104 appointments that were not kept by patients and in December there were 115 appointments that were not kept. Please could we remind patients with an appointment which they subsequently find that they do not need, to contact the surgery as soon as possible to cancel the appointment so that it is available for other patients to book.