Burwell Surgery - Feedback from Patient Questionnaire
We firstly wanted to thank all those who completed our recent patient survey. We now have the results of this and wanted to share them with you.
Firstly, we are pleased to report that our overall scores are significantly higher than the average scores obtained by other surgeries doing the survey. We also received very many favourable comments and we are very grateful for this.
Although there were a number of different areas that were commented on, there were only two specific areas which had more than three individual comments relating to them.
Firstly, eleven people commented that they would like us to have more late night opening or a return to Saturday morning surgeries. We do understand that it is difficult for people to attend appointments before 5.30 pm sometimes, although we try to compensate this to a certain extent by opening slightly earlier in the morning (our first appointment is at 8.40 am). We do not have any immediate plans to offer evening or Saturday morning surgeries but this may change in the future.
The second issue that people commented on was the length of time that people often have to wait in the waiting room before they get to see their doctor or nurse. We are aware of this as an issue and hope to take steps to improve this in coming months. The routine appointment length that we have is ten minutes. We have always taken the view that if patients present us with more issues than can be easily dealt with in ten minutes, we try to take the time to address these rather than sending people away. We would encourage people to book double appointments or even longer, if there are problems that may take longer than a routine problem to deal with. Our proposals in coming months are to ask the receptionist to inform anybody in the waiting room if their doctor is running more than twenty minutes late and we are also proposing to block off some 'catch-up' appointments and monitor the situation closely.
As always, we are always keen to receive your feedback. Please feel free to either telephone or write to our Practice Manager, Aileen Allen, if you have any further comments to make on our service.